Your SmartScope has a power led on the side of the puck and it can show you different colors, each signaling different things.
The power led could be:
OFF to signal the SmartScope is off and not charging;
showing constant GREEN when the SmartScope is paired and connected to ALEX/AXEL;
showing constant AMBER when the SmartScope is paired, and trying to connect to ALEX/AXEL;
alternating GREEN double blink & AMBER double blink when the SmartScope is not paired. In this case, contact us at email@example.com to pair your SmartScope;
slowly alternating GREEN & AMBER when the SmartScope is in service mode (updating or booting up);
rapidly alternating GREEN & AMBER when the SmartScope’s battery is low. In this case, simply charge the device to continue using it;
pulsing when the SmartScope is on the charger.
If you run into any other issues with the device, please contact us at firstname.lastname@example.org for further assistance.