Skip to main content

How to Make Patients “Human”

Fine-tune your Patient Concept to create realistic and convincingly human patient scenarios.

Szabolcs Arnoczki avatar
Written by Szabolcs Arnoczki
Updated yesterday

The key to having “human-sounding” patients is to have a “human-sounding Patient Concept". Phrasing should reflect the patient's cognitive/developmental space. PC’s should embody the patients' lived experience.

Human Wording—people tend to be casual when describing things, and they also use different words for the same things. This is especially true for pediatric patients. For pediatric patients, it can be helpful to add additional mundane details to the Patient Concept to trigger the AI to respond with more “ramblings,” which is typical for young children.

Think about the patient, their education level, their understanding of their health conditions, their developmental age. The way the Patient Concept is phrased has to mimic how your patient would talk.

RATIONALE: The Speech AI responds in the language that is used in the Patient Concept. Using more “human” wording will result in more human-sounding responses.

And most importantly, remember: You are talking about the patient, not to the AI, when you write the script. Include information only that the patient should know.


Examples:

Single Patient

Instead of...

...for an adult, write:

...for a child, write:

Patient is having a tonsillectomy.

Patient is getting their tonsils out.

Patient does not know what surgery is; she calls it her “boo boo fix”. She calls her tonsils “tonsies”.

Patient has missed two weeks of work due to vomiting.

The patient called in sick from work for the past two weeks because she couldn’t stop throwing up.

Patient has been getting to stay home from school since she keeps feeling not so good; she barfed in gym, and everyone was so grossed out.

Patient is nauseous.

Patient feels sick to her stomach.

Patient feels yucky in her tummy.

Patient had a surgical nephrolithotomy.

Patient had surgery to remove their kidney stones.

Patient had the stonies taken away. Patient calls their kidney a kiddy.

Patient has sexual intercourse with a new male partner.

Patient is having sex with a new guy she met. OR Patient has been getting close with a new guy.

Patient does not know what sex is.

The patient does not have siblings.

Patient is an only child.

Patient is an only child but she really wants a baby sister.

The patient has a dog.

Patient has a pooch named Snickers.

Patient loves Snickey, her puppy. Yesterday she got to give Snickey peanut butter because Snickey was being a good girl.

Patient uses recreational marijuana.

Patient smokes weed.

Patient says drugs are for bad guys. Her Mommy and Daddy said she is not allowed to have a pill unless they say so.

Patient smokes tobacco occasionally.

Patient enjoys a ciggy or two once in a while.

Patient says smoke is yucky. She says Gammie used to be yucky but stopped being yucky.

Patient gets immunizations.

Patient gets their yearly shots.

Patient got needles at school, Mommy took her to McDonald's for ice cream after, and she got a Tiana band-aid.

Patient takes Atenolol and Metformin.

Patient takes an orange pill and a pink pill. She thinks one of the pills is called Meldormin.

Patient’s Mommy gives candies, which make her boo boos feel better. Patient’s Mommy says it's called medicine.


Dual Avatar Patients

When creating dual avatar patients, the process is slightly different.

The first step with a dual avatar scenario is to define the avatars' roles in a standard format:

Name (age), as ADVOCATE is here with her (age) daughter/stepdaughter or mother/aunt/ect, as PATIENT, name.

How does this translate to the Patient Concept? Start like this:

  1. Melody Adams (43), as ADVOCATE is here with her 87 year old mother, as PATIENT, Cassie.

  2. Jessie Peters (32), as ADVOCATE is here with her 7 year old step-daughter, as PATIENT, Mandy.

Instead of...

  1. Advocate/Gereatic

  1. Advocate/Child

Patient is here for abdominal pain and difficulty with urination. Advocate is worried she has a urinary tract infection.

Cassie does not know why she is at the clinic; she thinks she is at the post office. Melody has been concerned about her mother; she says Cassie has been complaining of stomach and urination pain. Melody thinks her mom has a UTI.

Mandy is here because her belly hurts and she feels weird when she pees. Jessica brought Mandy here because she thinks she may have a UTI and wants her checked out.

Did this answer your question?